Rückgabebedingungen
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN FEES APPLY.
Return
Is it possible to return my order?
Yes, it is possible.
If you are not satisfied with the items ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
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The order still contains all corresponding parts and components, and the packaging is in the same condition as when the product was received.
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The product has been handled normally; damage due to improper handling is excluded.
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Products where hygiene is important must have been thoroughly cleaned before the return process begins.
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The product was found to be defective immediately upon receipt.
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We are entitled to charge the customer shipping costs for the return.
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A return will be processed within 7 business days. If the conditions are met, the return will be officially confirmed within this period.
We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, you must do the following to initiate the return process:
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Send a message via the "Live Chat Button" with the following information:
Order number
Reason for return request
Photo of the product in case of damage
Customer's first name + last name
Customer's address
We will then contact you and provide you with the return address.
Never send the return to the sender. We will send you the correct address after you have requested the return.
As the customer, you are responsible for the costs of the return.
CANCELLATION POLICY
The consumer has a right of withdrawal according to the following provision, provided that the consumer is a natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
A. CONDITIONS OF WITHDRAWAL
Right of withdrawal
The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, received or accepted the last goods.
Since we work with a fully automated system, orders are processed immediately after they are placed. Therefore, we cannot interrupt the shipping process after the order has been placed, which is why a refund before receipt of the goods is not possible.
To exercise your right of withdrawal, you must inform us, Boxein, by means of a clear statement (e.g. by e-mail) of your decision to withdraw from this contract.
The withdrawal is complete as soon as we have received the goods. The costs of returning the goods are borne by the buyer.
Note on ongoing shipments
Since our goods are shipped from Asia, longer delivery times may occur, over which we have no control. If the goods are already on their way, cancellation is no longer possible. Please wait until you have received the goods and then return them to us.
Of course, you can inform us of your withdrawal in advance.
To ensure the fastest possible processing of your return, we ask you to send us a shipping confirmation.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, with the exception of the delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received your notification of withdrawal from this contract and the returned goods.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged fees for this repayment.
ALL RETURNS ARE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.